Refund policy

MADE-TO-ORDER WORKS

Each photographic work is produced for your order. We do not offer discretionary returns for a change of mind or an incorrect size selection. The statutory withdrawal exception applies to goods made to the consumer’s specifications or clearly personalised, where its legal conditions are met. Production after ordering alone does not remove statutory rights.

DAMAGED, DEFECTIVE OR INCORRECT WORKS

Please inspect your order on delivery and contact admin@tatakis.com promptly, preferably within 48 hours, with your order number and clear photographs. This helps us handle transport claims; the 48-hour request does not limit your statutory rights.

RESOLUTION AND RETURNS

We review the issue and arrange replacement without additional cost where appropriate. In most cases the work need not be returned. If a return is required, we provide instructions before you send it. Do not send a work back without contacting us first.

Approved replacements are processed promptly. Applicable statutory remedies, including refunds or withdrawal where legally required, remain available. Minor variations inherent in photographic printing do not by themselves establish a defect; this does not exclude claims where a work fails to conform to the order.

When a return is required, the correspondence address for that return is George Tatakis, 162 Eleftheriou Venizelou Avenue, Kallithea, 17675 Athens, Greece. Contact us for instructions before sending the work.

CONTACT

admin@tatakis.com. Last updated: 14 October 2026.